Our promise

We want you to feel confident trying Bocelle. If you have an issue with your order, reach out within 30 days of delivery and our team will review your request.

How to start a request

Email us at bocellehelp@gmail.com with your order number and a brief description of the issue. That gives us everything we need to help you quickly.

Eligibility

• Requests should be made within 30 days of delivery.
• Include your order number and a short description of the problem.
• Refunds, replacements, and returns may be subject to review based on order status and product condition.

Refunds

If a refund is approved, it will be issued to your original payment method. Depending on your bank or card provider, it may take a few business days to appear.

Original shipping charges may be non refundable. This policy does not affect any rights you may have under applicable law.