Refund policy

30-day money-back guarantee. If Bocelle is not right for you, email bocellehelp@gmail.com within 30 days of delivery. Include your order number and a short description of the issue. After we confirm the order, we will refund the product purchase price to the original payment method.

What the guarantee covers

• Requests submitted within 30 days of the delivery date.
• The product purchase price for the Bocelle order.
• Opened product is covered; do not ship anything back unless our team asks you to.

Shipping charges

Original shipping charges are not refundable unless the order arrived damaged or incorrect, or applicable law requires otherwise. If a return is requested, we will tell you where to send it and whether a return label is provided.

Damaged, incorrect, or missing orders

Contact us promptly with your order number and photos when available. We will review the shipment and, when appropriate, replace the item or issue a refund.

Refund timing

Refunds are sent to the original payment method after the order is confirmed. Your bank or card issuer may take additional business days to post the credit.

Subscriptions

Cancel, pause, or skip before the next scheduled charge by emailing bocellehelp@gmail.com. Orders already processed are handled under this refund policy.

This policy does not limit rights available under applicable law.